When the backlight is enabled using the key on the keyboard and the backlight stays on for only a few seconds, the backlight timeout setting might need to be configured in the BIOS. To troubleshoot keyboard issues you can try the steps recommended below. Refer this article to know more information about using the HP support assistant. You can update the drivers on your PC using the HP support assistant. Update the BIOS and chipset driver on your PC and check if it helps. Next thing, I would suggest here is to Run Windows Updates troubleshooter -ĭownload and install the troubleshooter from this link.ġ) In the search box, type and open Windows Updates.ģ) If the updates are available, click on install and restart the computer. Let's start off by performing a Hard Reset -Ģ) Unplug all the Adapter and peripherals connected.ģ) Press and hold down the power button for 15 to 20 seconds. I understand the keyboard backlight stopped working on your PC.ĭid you make any software or hardware changes your PC?
For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. Can anyone lend a hand? perhaps give me some insight on what might've happened? Also btw I should note this thing hasn't been bumped, scratched, or dropped even a tiny bit since i've bought it.To the HP Forums I would like to take a moment and thank you for using this forum, it is a great place to find answers.
It's completely shut off and I have no clue why. It's about a month old now and I keep pressing the Fn + backlight brighten key (F4) and it's jsut not working. It's a g750JX from Dubai with specs of: i7 4700HQ, 24 gigs of ram, 1tb+256gig ssd, and I'm running on windows 8. They still are, and I have no reasoning for why this might've happened. Anyways, I unplugged everything one time and took it to school with me and when I got home as I was coding away at night I realised I was having a hard time seeing the keys and I noticed the backlights were off. I'm currently running a 3 monitor setup (including my laptop as one monitor) and I use the keyboard on the laptop as the main keyboard until I get a mechanical external one. This is a bit of an odd one because I only noticed it like two days ago (and i've been using my laptop constantly since then).
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